About Us

The Community Manager will implement mig33′s Community Strategy, managing engagement and interactivity with its users, and fostering community spirit inline with global directions. This role coordinates with the MarComm team to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand.

Responsibilities:

• Implement the community strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
• Work with the Product development team to ensure the community platform (for ex. forums, blogs, moderation tools) are kept up to date and functional, as well as influence the roadmap by collating user feedback
• Work with Local Campaigns team and manage a schedule of chats and competitions for the site communities to engage with (including branded chats), and lead them into contributing their own high quality submissions across the entire suite of tools available
• Moderate all User Generated Content according to the Moderation policy, liaising with the Legal team where required
• Feed compelling editorial content to Social Media Executive for various social networking sites including Facebook, Twitter, and other similar social media outposts
• Act as an advocate of the Company in the brand’s community and as the advocate of the community within the Company, engaging in dialogues and answering questions where appropriate
• Monitor effective benchmarks for measuring the growth of the community, and analyze, review, and report on effectiveness of new initiatives
• Regularly feed back insights gained from community monitoring into the Marcomm team, to help them evolve their strategies in a timely fashion
• Monitor trends in online community tools, trends and applications

Requirements:

• Creative, diplomatic, cool under pressure and fantastic interpersonal skills
• Strong project management or organisational skills
• In-depth knowledge and understanding of online community platforms and their respective participants (Chats, Forums, Blogs, Photo Uploads, Games, Profiling etc.) and how they can be deployed in different scenarios
• Knowledge of the Company’s industry
• Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
• Team player, with the confidence to take the lead and guide other departments when necessary
• Good technical understanding and can pick up new tools quickly
• Have a good knowledge of principles of customer service
• Editorial, Marketing, Customer Service experience, a plus

Please send resume or C.V to jobs@mig33global.com